At NeuroMe, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This privacy policy explains how we collect, use, and safeguard your personal data when you interact with our services, website, and enrolment processes.
1. Information We Collect
We collect personal information that you provide to us when you:
- Register for our services or courses
- Sign up for newsletters or updates
- Contact us for inquiries or support
- Participate in surveys, events, or webinars
This information may include:
- Full Name
- Contact Information (email address, phone number, physical address)
- Educational background (to ensure appropriate placement in courses)
- Billing and payment details
- Any additional information you provide through our communication channels
2. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: To facilitate your enrolment and participation in NeuroMe programmes and services.
- Communication: To send you updates, notifications, and relevant information about your enrolment or services you’ve requested.
- Payment Processing: To process payments securely.
- Improvement of Services: To improve our services and the learning experience through feedback and surveys.
- Marketing: To inform you about new programmes, offerings, events, or other relevant NeuroMe information, if you have opted into receiving such communications.
3. Sharing Your Information
We do not sell, trade, or otherwise share your personal information with third parties, except in the following situations:
- Service Providers: We may share information with trusted service providers to assist in delivering our services, such as payment processors or learning management systems, who are bound by confidentiality agreements.
- Legal Compliance: We may disclose personal information if required by law or if we believe it is necessary to protect the rights, property, or safety of NeuroMe or others.
4. Data Security
We take the security of your personal information seriously and use appropriate technical and organisational measures to safeguard your data from unauthorised access, disclosure, or misuse. This includes encrypted communications, secure payment gateways, and regular data protection reviews.
5. Your Rights
You have the following rights regarding your personal data:
- Access and Correction: You may request access to the information we hold about you and request corrections if it is inaccurate or incomplete.
- Data Deletion: You can request the deletion of your personal information, subject to legal and contractual restrictions.
- Opt-Out: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
6. Cookies
NeuroMe’s website uses cookies to enhance your browsing experience and analyse our website’s performance. You may control or delete cookies through your browser settings, but doing so may impact certain features of the site.
7. Children’s Privacy
NeuroMe is dedicated to protecting the privacy of children. We only collect personal information from children under the age of 18 with the consent of a parent or guardian and ensure that all data is handled with the highest level of security.
8. Changes to the Privacy Policy
We reserve the right to update or change this privacy policy at any time. If we make significant changes, we will notify you through email or prominent notices on our website.
9. Contact Us
If you have any questions or concerns about this privacy policy or how your personal information is handled, please contact us at:
Email: support@neurome.co.za
Phone: 069 599 5319
By using NeuroMe’s services and website, you acknowledge that you have read and understood this privacy policy and agree to the collection, use, and sharing of your personal data as described above.