The simplest explanation

To begin NeuroMe successfully, your family needs:

1. A suitable laptop.
2. Stable internet.
3. Google Chrome.
4. A working webcam.
5. A working microphone.
6. Regular access to email.
7. Basic digital skills.
8. Access to the learner’s NeuroMe Google account.
9. Time to complete the orientation activities.
10. A parent who regularly reads ionHub and NeuroMe communication.

You do not need to understand everything before enrolling.

You will receive guidance after enrolment.

You do need to follow the setup steps before the learner begins working independently.

What device does my learner need?

The learner needs reliable access to a laptop.

A desktop computer may also be suitable for many ordinary learning activities, but a laptop is usually more practical because it can be used in the learner’s preferred learning space and for Invigilator App assessments.

For the Invigilator App, families need a compatible Mac or Windows laptop with:

1. Google Chrome.
2. A working webcam.
3. A working microphone.
4. Stable internet.
5. Permission to use the camera and microphone.
6. Enough battery power or access to a charger.

A tablet or mobile phone may be useful for:

1. Taking photographs.
2. Recording practical activities.
3. Scanning written work.
4. Reading communication.
5. Uploading selected evidence.

However, a mobile phone or tablet does not replace the required laptop for the full NeuroMe journey or for applicable Invigilator App assessments.

A Chromebook may also not meet the current Invigilator App assessment requirements.

Families should therefore ensure that they have access to a suitable Mac or Windows device before the learner reaches an applicable Knowledge Challenge.

Why does NeuroMe require a laptop?

A laptop allows the learner to:

1. View lessons clearly.
2. Type responses.
3. Open PDFs.
4. Upload documents.
5. Use Google Classroom.
6. Receive email communication.
7. Attend online support or social sessions.
8. Use the Invigilator App.
9. Complete formal assessments.
10. Store or download important academic evidence.

A small phone screen can make longer lessons, written responses and assessment administration unnecessarily difficult.

The laptop is not an optional extra.

It is one of the learner’s main educational tools.

Internet requirements

The family needs stable and regular internet access.

The learner will use the internet to:

1. Open lessons.
2. Watch or listen to lesson content.
3. Submit activities.
4. Receive marked work.
5. Download study material.
6. Complete Practice Rounds.
7. Complete Knowledge Challenges.
8. Use the Invigilator App.
9. Attend NeuroMix.
10. Attend NeuroSupport.
11. Meet with a NeuroChamp where Option 2 is selected.
12. Read ionHub communication.

A temporary internet interruption during ordinary lesson work may be manageable.

An unstable connection during an assessment can create significant stress.

Families should test the internet connection before Practice Rounds and Knowledge Challenges.

Where possible, have a backup plan available, such as:

1. Mobile data.
2. Another trusted internet connection.
3. A backup device that meets the requirements.
4. Access to a family member’s suitable workspace.

Technical preparation is part of assessment preparation.

Do we need a printer?

NeuroMe does not rely on printed textbooks.

Some lessons or assessments may still require:

1. A worksheet.
2. Handwritten calculations.
3. A practical activity.
4. A drawing.
5. A craft template.
6. A PDF question paper.
7. A document that must be printed and completed.

Families should therefore have reasonable access to a printer.

This does not necessarily mean that the family must own one.

You may use:

1. A home printer.
2. A family member’s printer.
3. A local print shop.
4. A library or community printing service.

A phone camera or scanning application may also be needed to upload clear copies of completed written work.

Basic technological ability is required

NeuroMe guides families through its own processes.

However, the parent and learner need basic digital skills.

At least one responsible adult in the home should be able to:

1. Open and send an email.
2. Click a link.
3. Download a file.
4. Upload a file.
5. Open a PDF.
6. Use Google Chrome.
7. Log into a Google account.
8. Move between Gmail and Google Classroom.
9. Take a screenshot.
10. Find a downloaded document.
11. Use a webcam and microphone.
12. Allow browser permissions.
13. Scan or photograph written work.
14. Check whether a file was submitted successfully.
15. Follow written setup instructions.

You do not need to be an information technology expert.

You should be willing to practise the basic skills needed to support a digital learner.

What if I am not confident with technology?

Many NeuroMe parents initially feel anxious about the technology.

This is understandable.

You may not have used Google Classroom before.

You may not know where a downloaded file goes.

You may worry about pressing the wrong button.

The first few days may require patience.

The good news is that Google Workspace is widely used.

This means that many basic questions can be answered through an ordinary Google search.

For example, you can search:

1. How to log into Google Classroom.
2. How to upload a file to Google Classroom.
3. How to find downloads on Windows.
4. How to take a screenshot on a Mac.
5. How to allow microphone access in Chrome.
6. How to scan a document using a phone.

NeuroMe provides guidance for NeuroMe specific processes.

Families remain responsible for developing the ordinary computer skills required to use the device.

NeuroMe cannot provide unlimited basic computer training

NeuroMe will guide you through:

1. Where to find NeuroMe lessons.
2. How the NeuroMe academic structure works.
3. Where important communication appears.
4. How to prepare for Knowledge Challenges.
5. How to set up the Invigilator App.
6. How to follow NeuroMe submission processes.

NeuroMe cannot provide individual training on every basic computer function.

For example, the team may not be able to teach each family individually:

1. How to use a mouse.
2. How to connect to WiFi.
3. How to create a folder.
4. How to update a browser.
5. How to find every downloaded file.
6. How to operate a printer.

These are ordinary digital skills that the family should practise or obtain help with locally.

What happens after you enrol?

Once you have completed the NeuroMe enrolment form, the enrolment enters the applicable administrative process.

You will receive confirmation that your enrolment has been received.

The next step depends on the type of enrolment.

If the learner requires catch up access

A catch up learner is joining after part of the relevant academic period has already been released and needs access to previous content.

In this case:

1. NeuroMe reviews the catch up period required.
2. A catch up fee is calculated or invoiced.
3. The parent receives the applicable payment information.
4. The catch up fee must be paid.
5. Access is prepared after the payment process has been completed.
6. The parent then receives the learner’s login information.

The catch up fee provides access to the missed content required for the learner’s selected route.

The learner’s account will not ordinarily be activated for catch up content before the catch up payment requirements have been completed.

Parents should keep proof of payment and follow the instructions in the confirmation communication.

If the learner does not require catch-up access

For other enrolment routes, Parent 1, as listed on the enrolment form, receives the learner’s login information by email.

This email contains important information needed to enter the NeuroMe system.

The email may include:

1. The learner’s NeuroMe email address.
2. The temporary or issued password.
3. Login instructions.
4. Orientation guidance.
5. Links to the relevant platforms.
6. The next steps for getting started.

The parent should read the complete email carefully before attempting to set everything up.

Check your spam folder

Sometimes the login email may not appear in the main inbox.

It may arrive in:

1. Spam.
2. Junk mail.
3. Promotions.
4. Updates.
5. Another filtered email folder.

If the email has not arrived, first:

1. Search the inbox for NeuroMe.
2. Search for the learner’s name.
3. Check spam and junk mail.
4. Check promotions and other filtered folders.
5. Confirm that Parent 1’s email address was entered correctly on the enrolment form.
6. Wait for the communicated processing period.
7. Contact the correct NeuroMe support person if the email still cannot be found.

Many login concerns are resolved by checking the spam folder.

Parent 1 receives the login details

The email address entered as Parent 1 on the enrolment form is especially important.

This person should:

1. Have regular access to the email account.
2. Monitor the inbox.
3. Check spam.
4. Keep the learner’s login details safe.
5. Help the learner complete the initial setup.
6. Read the orientation communication.
7. Share necessary information with another responsible parent where appropriate.

Parents should make sure that the Parent 1 email address is correct before submitting the enrolment form.

A typing error can delay access.

The learner receives a NeuroMe email address

Each learner receives a NeuroMe Google account.

The account includes a NeuroMe email address used to access the learner’s Google Workspace tools.

The learner and parent use this NeuroMe account to enter the learner’s digital learning environment.

The NeuroMe Google account may provide access to:

1. Gmail.
2. Google Classroom.
3. Google Drive.
4. Google Meet.
5. Google Calendar.
6. Other Google tools used by NeuroMe.

The learner should not use a private personal Gmail account to access their NeuroMe Classroom unless specifically instructed.

The NeuroMe account connects the learner to the correct classes, communication and academic systems.

Save the login details safely

Parents should save the learner’s:

1. NeuroMe email address.
2. Password.
3. Relevant platform links.
4. Parent login details where separately issued.
5. Recovery or support information.

Store the details in a safe place that the responsible parent can access.

Avoid repeatedly resetting passwords unnecessarily.

If the learner’s password is changed, make sure that the updated details are recorded safely.

A forgotten or incorrectly entered password can delay lesson or assessment access.

How to log into the NeuroMe Google account

The parent and learner can use the learner’s NeuroMe email address to log into Google.

The basic process is:

1. Open Google Chrome.
2. Go to Google.
3. Select the account icon or sign in option.
4. Enter the learner’s NeuroMe email address.
5. Enter the issued password.
6. Complete any required first login steps.
7. Open the Google applications menu.
8. Select Gmail or Google Classroom.

Once logged in, the learner should remain in the NeuroMe account while completing NeuroMe work.

Using the wrong Google account can create access problems.

Check which Google account is active

Many families already use personal Gmail accounts.

Google Chrome may automatically open in the parent’s personal account instead of the learner’s NeuroMe account.

Before contacting NeuroMe about missing Classroom access, check the account icon in the top right corner.

Confirm that the learner’s NeuroMe email address is displayed.

If the wrong account is open:

1. Sign out of the personal account.
2. Switch to the learner’s NeuroMe account.
3. Open Google Classroom again.

A large number of Google Classroom access difficulties happen because the wrong Google account is active.

What is Gmail used for?

The learner’s NeuroMe Gmail account is used for official learner communication.

It may contain:

1. Academic notifications.
2. Classroom notifications.
3. Meeting invitations.
4. Support communication.
5. Assessment information.
6. Calendar invitations.
7. Important learner specific instructions.

The parent should help the learner check the account regularly.

Younger learners should not be expected to manage important communication alone.

What is Google Classroom used for?

Google Classroom is where the learner accesses the academic work.

Depending on the grade and pathway, Google Classroom may contain:

1. Subjects.
2. Lessons.
3. Activities.
4. Submitted work.
5. Marks.
6. Marker feedback.
7. Study material.
8. Practice Rounds.
9. Knowledge Challenge information.
10. Academic announcements.

The learner should learn how to:

1. Open a subject Classroom.
2. Find the current section.
3. Open a lesson.
4. Complete the required activity.
5. Attach a file.
6. Submit the work.
7. Check that the work was turned in.
8. Open returned work.
9. Read marks and feedback.

The parent should monitor this process until the learner can manage it more independently.

What is Google Drive used for?

Google Drive may be used to store or access files connected to the learner’s academic journey.

This may include:

1. Lesson documents.
2. Uploaded work.
3. Reports.
4. Practical evidence.
5. Shared academic material.
6. Portfolio documents.

Parents should also download and safely store important evidence for the learner’s Portfolio of Evidence.

Do not assume that all online files will remain available forever after enrolment ends.

What is Google Meet used for?

Google Meet may be used for:

1. NeuroMix.
2. NeuroSupport.
3. NeuroChamp meetings in Option 2.
4. Other scheduled NeuroMe sessions.

The learner should test:

1. The camera.
2. The microphone.
3. The speaker or headphones.
4. The internet connection.
5. The correct Google account.

Testing before a scheduled session reduces unnecessary stress.

What is ionHub used for?

ionHub is NeuroMe’s central communication dashboard.

It contains the information families need to understand the NeuroMe journey.

The parent should use ionHub to check:

1. Important announcements.
2. Academic sections.
3. Orientation activities.
4. Assessment preparation.
5. Practice Round information.
6. Knowledge Challenge instructions.
7. Invigilator App setup.
8. Reports.
9. Accommodation processes.
10. Support information.
11. Open Scope guidance.
12. Standard NSC requirements.
13. Parent actions.
14. Deadlines.
15. NeuroSupport information.
16. General NeuroMe processes.

Google Classroom contains the learner’s academic work.

ionHub contains the central guidance surrounding the journey.

Families need to use both.

Complete the orientation activities

The learner and parent should not skip orientation.

Orientation helps the family understand:

1. How NeuroMe works.
2. How to use the platforms.
3. Where to find lessons.
4. How the two week sections work.
5. How marking and feedback work.
6. How Practice Rounds work.
7. How Knowledge Challenges work.
8. How communication is shared.
9. How the Invigilator App is set up.
10. What the parent is responsible for.
11. What the learner is responsible for.
12. Who to contact for help.

Skipping orientation often leads to unnecessary confusion later.

A parent may then feel that information was never provided when it was included in the orientation process.

Invigilator App orientation

The Invigilator App setup is guided through ionHub as part of the orientation activities.

Families receive information about:

1. Device requirements.
2. Browser requirements.
3. Camera permissions.
4. Microphone permissions.
5. Logging in.
6. Completing the setup.
7. Using the App during Practice Rounds.
8. What the learner should expect.
9. How assessment integrity is monitored.
10. What to do if a technical problem occurs.

The purpose of orientation is to make the App familiar before the formal Knowledge Challenge.

The learner should not meet the Invigilator App for the first time when the marks count.

Why the Invigilator App is used

NeuroMe uses the Invigilator App for applicable internal Knowledge Challenges to protect academic integrity.

The App allows the learner to complete an assessment in the familiar home environment while NeuroMe still receives evidence that the assessment conditions were followed.

This reduces the need for an unfamiliar adult to sit beside the learner during every internal Knowledge Challenge.

It also allows the learner to practise the type of independence needed for formal academic progression.

The learner should practise before formal assessment

Practice Rounds give the learner an opportunity to practise:

1. Opening the assessment.
2. Using the correct device.
3. Granting camera and microphone permissions.
4. Working while the App operates.
5. Remaining within the permitted digital environment.
6. Uploading written work.
7. Confirming successful submission.
8. Managing the emotional experience.

If the Practice Round reveals a problem, the family still has time to correct it.

What if the learner feels anxious about the App?

Anxiety often increases when technology is unfamiliar.

Parents can help by:

1. Reading the ionHub information early.
2. Explaining the purpose of the App calmly.
3. Testing the camera and microphone.
4. Completing the Practice Rounds.
5. Preparing the same assessment space each time.
6. Keeping the setup predictable.
7. Avoiding last minute installation or testing.
8. Asking a specific technical question before the Knowledge Challenge.

The App protects integrity.

It is not intended to frighten or punish the learner.

What if something does not work?

First check:

1. Is the correct Google account active?
2. Is Google Chrome being used?
3. Is the internet stable?
4. Is the laptop compatible?
5. Is the camera working?
6. Is the microphone working?
7. Have browser permissions been allowed?
8. Has the page been refreshed?
9. Has the learner signed out and signed in again?
10. Has the device been restarted?
11. Is the current ionHub instruction being followed?
12. Is the issue explained in the orientation information?

For ordinary Google questions, a simple Google search may provide the answer.

For NeuroMe specific or Invigilator App problems, use the correct NeuroMe support process.

How to ask for technical help

A clear technical query should include:

1. The learner’s full name.
2. The learner’s NeuroMe email address.
3. Grade.
4. Pathway.
5. The platform being used.
6. The device being used.
7. The browser being used.
8. A description of the problem.
9. A screenshot.
10. A short screen recording where helpful.
11. The exact error message.
12. The time the problem occurred.
13. What the family has already tried.

A message that says only “We cannot get in” does not provide enough information for the team to investigate quickly.

Who should I contact?

Contact the correct person for the type of concern.

Accounts

Contact Accounts about:

1. Catch up invoices.
2. Payments.
3. Proof of payment.
4. Package fees.
5. Account balances.
6. Billing concerns.

Support

Contact the Support Lead about:

1. General NeuroMe processes.
2. Platform guidance.
3. Orientation questions.
4. ionHub.
5. Where to find information.
6. Which person should receive a particular query.

Academic Lead

Contact the Academic Lead about:

1. Lessons.
2. Grade concerns.
3. Subject concerns.
4. Catch up planning.
5. Marking clarity.
6. Assessment processes.
7. Reports.
8. Academic progression.

Technical support

Use the communicated technical process for:

1. Login problems.
2. Classroom access.
3. Upload problems.
4. Invigilator App problems.
5. Device or browser errors.

Sending a question to the correct person helps the family receive assistance more quickly.

Do not wait until the assessment begins

If there is a login, device or Invigilator App problem, report it during orientation or the Practice Round period.

Do not wait until the formal Knowledge Challenge to discover that:

1. The password does not work.
2. The wrong Google account is open.
3. The webcam is broken.
4. The browser is unsupported.
5. The microphone permission is blocked.
6. The learner does not know how to upload.
7. The device is not compatible.

Preparation protects both academic integrity and emotional wellbeing.

What does the parent need to do during the first week?

During the first week, the parent should:

1. Find the enrolment confirmation email.
2. Find the login details.
3. Check spam if necessary.
4. Log into the learner’s NeuroMe Google account.
5. Open Gmail.
6. Open Google Classroom.
7. Access ionHub.
8. Complete the orientation activities.
9. Save important links.
10. Save the login details securely.
11. Check the current academic section.
12. Review the learner’s subjects.
13. Set up the laptop.
14. Test the camera and microphone.
15. Begin the Invigilator App orientation.
16. Create a weekly communication routine.
17. Help the learner understand where to find their work.

The first week is not only about completing lessons.

It is about learning how to use the NeuroMe system successfully.

What does the learner need to learn?

According to their age and capacity, the learner should gradually learn to:

1. Log into the correct account.
2. Open Gmail.
3. Open Google Classroom.
4. Find each subject.
5. Open the current lesson.
6. Complete their own responses.
7. Upload work.
8. Confirm submission.
9. Open returned work.
10. Read feedback.
11. Access study material.
12. Complete Practice Rounds.
13. Use the Invigilator App.
14. Join scheduled Google Meet sessions.
15. Ask for help when something is unclear.

The parent may provide more support initially.

The goal is to build independence gradually.

What if my learner cannot use technology independently?

Younger learners and learners with substantial support needs may require ongoing parent assistance.

The parent may help with:

1. Opening the device.
2. Logging in.
3. Finding the correct Classroom.
4. Reading instructions.
5. Uploading evidence.
6. Operating the camera.
7. Joining a meeting.
8. Navigating the platform.

The learner’s lack of independent technology skills does not automatically prevent enrolment.

It means that the parent must be available to support access.

During formal Knowledge Challenges, the family must follow the applicable independence and accommodation rules.

Parent support during lessons and assessments is different

During ordinary lessons, the parent may help the learner navigate the platform, understand instructions and access the content.

During a formal Knowledge Challenge, the learner must complete the academic work independently, using only the permitted support.

The parent may prepare:

1. The laptop.
2. The internet connection.
3. The assessment space.
4. The approved accommodation.
5. The required materials.

The parent may not explain questions or provide answers.

The orientation activities explain these boundaries.

Starting Standard NSC

Standard NSC families should be ready to follow:

1. The NeuroMe calendar.
2. Required lesson sections.
3. Practice Round periods.
4. Knowledge Challenge timetables.
5. SACAI requirements in Grades 10 to 12.
6. Formal communication and deadlines.
7. Assessment integrity requirements.
8. Approved accommodation conditions.

Technology and communication readiness are particularly important because deadlines in the Standard NSC pathway may not be flexible.

Parents should check ionHub and the learner’s email consistently.

Starting Open Scope

Open Scope provides more flexibility with pacing.

The learner may work more slowly than the release schedule.

The family still needs:

1. A suitable laptop.
2. Stable internet.
3. The NeuroMe Google account.
4. Google Classroom access.
5. ionHub access.
6. Orientation.
7. Practice Round participation.
8. Knowledge Challenge access.
9. A parent who monitors progress.

Open Scope flexibility does not mean that the family can ignore the digital system.

The learner’s lessons, marking, feedback and progress evidence still depend on the platforms being used correctly.

Starting with catch up content

Catch up should be approached carefully.

Once access has been provided, the parent should:

1. Review the content that must be completed.
2. Read the catch up guidance.
3. Create a realistic plan.
4. Avoid trying to complete everything in a few days.
5. Monitor the learner’s regulation.
6. Review marking feedback.
7. Arrange tutoring where gaps are significant.
8. Communicate with the Academic Lead where academic planning is needed.

Catch up access provides the missed content.

It does not guarantee that the learner can master the content without further parent support or tutoring.

What NeuroMe provides when you start

NeuroMe provides:

1. The learner’s digital account.
2. Google Classroom access.
3. The applicable subjects.
4. CAPS aligned lessons.
5. Human marking.
6. Feedback.
7. Focused study material.
8. Practice Rounds.
9. Knowledge Challenges.
10. ionHub communication.
11. Orientation activities.
12. Invigilator App setup guidance.
13. Reports according to the learner’s pathway.
14. Academic and process support.
15. NeuroMix.
16. NeuroSupport.
17. NeuroChamp support where Option 2 is selected.

What the family must provide

The family provides:

1. The laptop.
2. Internet.
3. Google Chrome.
4. Webcam and microphone.
5. Printer access where required.
6. A phone or scanning method where needed.
7. Basic digital skills.
8. A suitable learning environment.
9. Parent monitoring.
10. Daily implementation.
11. Tutoring where required.
12. Time to complete orientation.
13. Regular ionHub and email checks.
14. Honest assessment conditions.
15. A secure Portfolio of Evidence.

Your NeuroMe journey begins with the login, but succeeds through routine

Receiving the login details gives your family access.

Success still requires:

1. Reading the communication.
2. Completing orientation.
3. Learning the platforms.
4. Checking ionHub.
5. Monitoring Google Classroom.
6. Reviewing feedback.
7. Preparing the technology.
8. Asking for help early.
9. Contacting the correct person.
10. Supporting the learner consistently.

The digital system gives your learner flexibility.

The family’s routine gives that flexibility direction.

You do not need to know everything on the first day

You may need to log in more than once.

You may need to search how to upload a file.

You may need to practise switching between Gmail and Classroom.

You may need to check spam before finding the email.

You may need to ask NeuroMe a specific question.

This does not mean that you cannot manage the system.

It means that you are learning a new educational environment.

Complete the orientation.

Follow one step at a time.

Save the important information.

Use ionHub.

Practise before assessments.

Ask for help early.

NeuroMe gives you the digital learning environment

We provide:

1. The account.
2. The Classroom.
3. The learning content.
4. The marking.
5. The feedback.
6. The assessment preparation.
7. The Knowledge Challenges.
8. The orientation.
9. The ionHub guidance.
10. The support structure.

The family provides the device, internet, basic technological ability and daily implementation.

Together, these parts create a structured, accessible home education journey.